We are sorry to hear that you are having issues with recording.  Please make sure that you are using Google Chrome on a desktop computer or a laptop.  If you are using an external microphone, we suggest that you try another microphone to ensure that it is not a hardware issue. 


If you have satisfied all the hardware requirements but are still having recording issues, please try to:


A) Reset your browser's cache

B) Enable your microphone on Google Chrome


Step One


Click on the Microphone icon on the top right corner of your screen, as shown below:

 Step Two


Select the first option, as shown below, to allow E2School to access your microphone:

Alternatively, you can change your Google Chrome microphone setting by following these steps.



C) Uploading SpeakingLab assessments manually

If you have tried all the suggested steps above and the issue persists, please email us at hello@e2language.com the screenshot of the error.