Cancellation of Bronze package
If you have a Bronze package, you are paying a monthly subscription of $9 USD. You can cancel this at any time by following these instructions:
1. Click on "Add courses" then "My courses":
2. Next to your Bronze course, click the blue "Cancel" button.
Please note, we are unable to provide refunds on monthly subscription courses.
Cancellation of all other packages
All other packages are paid for upfront with a one-off payment (not a subscription). If you are unhappy with one of these purchases and would like to cancel your course and receive a refund, we will need to assess your history before we can confirm this is possible. If you have used any of the resources you paid for, we would not usually offer a refund, much the same as a retail returns policy that does not apply to an item that has been used.
However, if you purchased in the last 10 days and have not used any resources, we can offer a refund with an administration fee.
Please email us at firstname.lastname@example.org if you have further questions.